Glia

**Glia** is a pioneering company specializing in enhancing customer experiences through its innovative ChannelLess™ Unified Interaction Management platform. Founded in 2011 in New York City, Glia serves over 500 financial institutions, including banks, credit unions, and insurance companies, offering them the ability to interact with customers seamlessly across various channels—be it chat, video, or voice. With a commitment to modernizing customer engagement, Glia provides tailored solutions that simplify the interaction process, ensuring both representatives and customers can communicate effectively and collaboratively without losing context.

Their platform features advanced capabilities such as CoBrowsing, SMS integration, and AI chatbot management, empowering businesses to provide personalized, efficient service. Recognized for its excellence in digital customer service, Glia also emphasizes workforce management and security to build trust and enhance client satisfaction. Committed to continuous improvement, Glia offers best-in-class support through its WhiteGlove Customer Success program, ensuring that businesses thrive in today’s digital-first landscape.