Happy Returns

Happy Returns, a valued UPS company, revolutionizes the return process for e-commerce companies, shoppers, and the planet through innovative returns software and streamlined reverse logistics solutions. With a commitment to enhancing customer experience, Happy Returns offers a highly efficient multi-brand Buy Online, Return In-Store (BORIS) service, allowing seamless returns across nearly 10,000 locations, including over 5,000 The UPS Store® sites.

The brand has made a significant impact with features such as the consolidated Return Bar® network, patent-pending item scanning for secure drop-off, and detailed performance analytics for retailers. Important metrics demonstrate shopper satisfaction, with an impressive Net Promoter Score of 93, indicating overwhelmingly positive experiences. Happy Returns emphasizes sustainability by promoting box-free, label-free returns which are preferred by 91% of shoppers. Dedicated to optimizing the retail landscape, Happy Returns is paving the way for hassle-free returns, minimizing customer frustrations, and helping businesses save costs while enhancing operational efficiency.