Help Scout

Help Scout is a customer communication platform dedicated to empowering businesses to provide exceptional customer support. Founded in 2011, this fully remote company has grown to serve over 12,000 teams worldwide, facilitating more than 950 million customer conversations. Help Scout's mission is rooted in the belief that customers should never be reduced to numbers; they deserve a delightful service experience.

The platform features a suite of powerful tools, including a shared inbox, self-service knowledge base, live chat, and proactive messaging, helping organizations manage customer interactions effectively. With integrations and analytics, businesses can enhance productivity while cultivating meaningful relationships with their clientele.

Help Scout is also committed to social responsibility, being a Certified B Corporation™ and participating in initiatives like Pledge 1%, donating both equity and revenue to non-profit causes. Their values of empathy, ownership, and continuous improvement shape a culture focused on delivering value not just for customers but also for the community.