Inconcert

inConcert is a leading provider of omnichannel software solutions, specializing in enhancing customer experiences for over 20 years. Founded in 2001, the company has pioneered the integration of full-IP technology and artificial intelligence in contact center operations, enabling businesses across various sectors—including BPO, banking, insurance, telecommunications, retail, and utilities—to efficiently manage customer interactions through multiple channels.

Their comprehensive product offerings include an all-in-one contact center software that supports voice, chat, email, social media, video calls, and more. Key features such as conversational bots, speech analytics, and workforce engagement solutions are designed to optimize productivity and create seamless customer journeys.

inConcert also provides professional services, business consulting, and technical support, ensuring that clients receive tailored solutions to meet their unique challenges. With a strong global presence, operating in over 27 countries, inConcert continues to innovate and deliver exceptional value to its extensive client base, transforming every customer interaction into a potential business opportunity.