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@silvercloudinc.com
The only end-to-end customer engagement platform powered by proven conversational and generative AI technology.
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Description
Engageware is a leading customer engagement platform that harnesses the power of conversational and generative AI technology to enhance customer interactions across various industries, including retail, financial services, healthcare, and higher education. With over 20 years of experience, Engageware provides secure, enterprise-grade solutions designed to automate customer service and sales processes.
Their platform offers a suite of services, including effective appointment scheduling, knowledge management for easy access to essential information, and fully automated customer support that resolves over 98% of routine inquiries through an AI-powered virtual assistant. Engagewareโs solutions not only streamline operations by reducing call center workloads but also empower employees with the right tools to improve efficiency.
Trusted by more than 700 organizations, Engageware is dedicated to solving customer needs at the first interaction, driving loyalty, and ensuring high satisfaction ratings, boasting an impressive average of 4.5 out of 5 in customer feedback. Explore how Engageware can revolutionize your customer engagement strategy today.
Brand Industry
Science and Education