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**Brand Description: WestJet**

WestJet is a prominent Canadian airline known for offering low-cost travel options and exceptional customer service. With a strong focus on connecting communities and making travel accessible, WestJet operates an extensive network of flights across Canada and internationally. In recent months, the airline has faced challenges, including operational disruptions due to extreme weather conditions, which resulted in numerous flight cancellations. Despite these issues, WestJet has made efforts to accommodate affected travelers by operating additional flights and offering quick updates.

The airline's commitment to customer satisfaction is reflected in their assistance programs, including the Canadian Air Passenger Protection Regulations, which ensure passengers receive necessary support during delays. However, recent feedback indicates frustrations with their callback service, as many travelers struggled to connect with customer service representatives after experiencing flight cancellations. WestJet continuously strives to improve the travel experience, emphasizing transparency and accountability, while aiming to deliver reliable and affordable air travel solutions for its customers.